Important Information Regarding Your Refund Request

We understand that sometimes things don’t go as planned, and we want to ensure you have all the necessary information before submitting your refund request. Our goal is to assist you in resolving any issues or, if needed, guide you through the refund process smoothly.

Here’s What You Need to Know:

Experiencing Technical Issues?
If you’re encountering technical difficulties, such as connection problems, please reach out to us before proceeding with a refund. Many issues can be resolved with simple solutions, and our dedicated support team is ready to assist you. We’re here to help get you back on track!

Looking for More Content?
If you’re seeking specific shows or channels that you didn’t find in our English-centric lineup, we want to hear from you! Please reply to this email at [email protected] or contact us via WhatsApp with your requests. We value your feedback and will do our best to expand our offerings to meet your needs.

Experiencing Stream Freezing or Buffering?
If you’re facing buffering issues or interruptions during your streaming experience, please don’t hesitate to contact us. These problems are often linked to VPN or DNS settings, and our team is here to help you troubleshoot and resolve them.

Refund Window Details:

• You have a 7-day refund window starting from the date of your purchase.

• If, after exploring our support options, you still feel that our service doesn’t meet your expectations, that’s completely understandable! Simply fill out the refund request form below within 7 days, ensuring that all information is accurate.

• We will review your request promptly, and if everything is in order, your refund will be processed within 1 to 5 hours.

We appreciate your understanding and cooperation. Our commitment is to ensure your satisfaction, whether that means finding solutions or processing your refund. Thank you for being a valued customer!